Agile service and efficient solution to IT problems

Service Center acts as SPOC (Single Point of Contact) for opening and handling of remote calls and activation of local support (Field Services).  The goal of this solution is to increase your company’s productivity and satisfaction with regard to services.

Your company up to date

  • Quick remote assistance
  • Satisfaction, improvement and continuous efficiency
  • Economy and operation control

Benefits

Having a dedicated IT team within the organization can be costly. To rely on a team of remote service is economical and offers return as fast as if they were inside your business. See the benefits of the solution:

  • Quick response to company's requests

  • Standardized service

  • Actions of improvement and continuous efficiency

  • Metrics for control and assertiveness of the operation

Differentials

Our technicians are hired to provide faster response time and problem resolution. We offer a report on the number of services and improvement actions done, providing continuous service efficiency. We have a team of technical professionals, certified and trained to act in critical environments 24/7. We seek continuous improvement in the quality of services, always applying the IT practices which are most recommended by the sector.

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